Contact Centre

In the competitive landscape of 2010, companies realize that they must invest in excellent customer service to increase loyalty of their customers. However, with increased competition, there is also an increased margin pressures that makes it difficult for companies to invest in enhancing the customer experience.

Outsourcing contact centre processes can give customer contact the focus it deserves while keeping costs in check. From a voice perspective, M&Y is well positioned to be the primary contact centre for a Global company’s Asian region. We have voice language capability in Cantonese, Mandarin, Japanese, Korean, Thai, Indonesian, Malay and Russian. We have email and chat capability in virtually all major European languages.

M&Y offers the following contact centre services:

Customer Acquisition

  • Telesales
  • Order-Taking
  • Order-Fulfilment
  • Payment Authorizations
  • Reservations

Customer Support

  • Customer Services
  • Reservations
  • Complaint Handling
  • Technical Support
  • Help Desk

Customer Retention

  • Loyalty Programs
  • Quality Surveys
  • Escalation Desks

Why M&Y for Contact Centre?

  • Ability to service all major Asian languages
  • Real experience working in global environments
  • Multiple delivery centres in China allow for good language coverage and disaster recovery
  • High employee retention rate