Telecommunications

The telecommunications industry is arguably the fastest moving industry today. New technology and products come to market on a daily basis. This fast paced environment places stress on the entire chain from manufacturing suppliers to retailers. Outsourcing certain processes is a must in this environment as it is very difficult to be agile across a broad set of functions. M&Y offers the following services in the telecommunications space:

Customer Acquisition

  • Order Entry
  • Order Fulfilment
  • Contract Management
  • Lead Generation
  • Outbound Sales

CRM

Sales & Contract Administration


Order Provisioning and Order Management


Cross-Industry

Why Should Telecoms Outsource?

  • Ability to change to market demands quickly
  • Assistance is managing peaks and valleys in volume
  • Gain access to new technology with minimal investment
  • Minimize investment in infrastructure
  • Decrease operating costs significantly